Testimonials - Royce Air & Heat - Airconditioning Sales, Service & Installation in South Florida

Today we had a Rudd air conditioner installed by two of your men, Tony and Thomas. These two guys were very nice and efficient. They were hard workers and did a clean job. We are very satisfied with the job and we just wanted to let you know.

Luigi Panebianco
City of Sunrise Utilities Department

My wife Danielle and I bought a Trane 14i and the matching Air Handler from your company last week. We chose your company because after interviewing 5 others, your sales manager, gave the best well rounded presentation. He gave the impression that he knows his business by giving straight facts and brief but detailed explanations. After he left I felt that I had enough information to make an informed decision.

There was one other company who's prices were close to yours but they made me feel like I was buying a new car from a used car salesman. Your sales manager made sure that his price was the most competitive and he did so without reducing his service.

Two days after I signed the contract, 2 installers came and installed our new system. It has always been my misfortune to get workmen who are let's just say "Awful". NOT the case here. They were very nice and fun to chat with. They did a job that truly exceeded my expectations.

I just wanted you to know that you have a very happy customer and it is wonderful to do business with a company that has integrity and excellent customer service.

Two weeks ago we contacted Royce Air & Heat about getting an estimate for replacement of our air conditioning units. An appointment for the next day was made with your sales manager.

Held up by his prior appointment we received a call from him to inform us that he would be a bit late. This was very unusual, as most people would just be late without notification or they would not show up at all. That was already one point in your sales manager's favor. Once here, he presented himself as the professional we hoped he would be. He was very informative and thorough, giving us various options, answering all of our questions, etc. There was another point. The next day we received a follow-up call where he asked if we had come to a decision yet. Point number 3 for your sales manager.

Of course, your company was not the only one we consulted, however, it was easy to decide in your favor due to the professionalism of your sales manager.

After we signed papers and paid the deposit, your installers (Tommy and Raul) were prompt and came by our house the very next day. They arrived when we were told they would. They were friendly (our three-year old like them a lot!), efficient and cleaned up after themselves. After completion the next day, they were willing to make a few changes without giving us excuses as to why it couldn't be done.

To wrap it all up, your sales manager came by one more time to fine-tune everything, which we really appreciated. He had a very long day already, yet spent another hour and a half at our house to get everything done to our satisfaction.

We have only good things to say about your employees and the service they provided. We were very impressed by the way this installation was handled, promptly and efficiently with customer service written all over it.